DALLAS

Frequently Asked Questions

I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party

  • I Never Received Them

    If you have purchased tickets to Immersive Monet directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Monet Exhibit that is taking Chicago by storm, ensure you are buying your tickets from Immersivemonet.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out for verification.

    Authorized Ticket Partners To Immersive Monet
    • Immersivemonet.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com
    • Playstudios

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Tickets price & Tickets type

    Ticket Prices and Ticket Types

    Prime

    • VIP - $79.99
    • Premium - $59.99
    • Basic - $39.99
    • Child - $24.99

     

    Peak

    • VIP - $69.99
    • Premium - $49.99
    • Basic - $34.99
    • Child - $19.99

     

    Off-Peak

    • VIP - $59.99
    • Premium -  $39.99
    • Basic - $29.99
    • Child - $19.99

    All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions.

    Ticket prices are subject to change. Ticket prices are subject to change.

     

    TICKET TIERS

    VIP Tickets perks:

    • Priority Access
    • $10 voucher to use at the venue gift store on day of attendance*
    • Flexibility to arrive +/- 1hr of your time – subject to public opening hours
    • VIP Souvenir Laminate
    • Limited edition Poster
    • Cushion Rental

    Terms for the $10 voucher:

    • Redeemable at venue store only on day of attendance
    • Maximum 1 voucher per transaction
    • Valid for 1 time use only – no change given
    • Can be used as full or part payment for items
    • Not available with any other offer
    • Gift card has no monetary value

     

    Premium Tickets Perks:

    • Limited edition poster
    • Standard admission
    • Flexibility to arrive +/- 1hr of your time – subject to public opening hours

     

    BASIC Tickets perks:

    •  Standard admission
    • Basic tickets have a strict arrival window or +/- 20 mins of your scheduled attendance start time.

     

    Child (6-16 yrs) Tickets perks:

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission based on your adult tickets
    • Child tickets are not subject to change of date fees

    There are no refunds of tickets for this exhibit. Tickets are available for purchase online using the “BUY TICKETS” button and at our onsite box office. For more details please read our Terms & Conditions page.

  • Group tickets

    A group discount of 20% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please contact us.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit at [email protected] before your visit

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

    Prohibited items will not be stored by venue management or on-site.

    Immersive Monet reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility
    Exhibit

    Our wheelchair accessible ramp is through our parking lot entrance behind the building.

    Guests in wheelchairs will enter the ground floor and take the elevator to floor one where they will get their tickets scanned and lanyard for VIP. They’ll then immediately take the elevator to floor two for the gallery entrance. Premium and VIP cushion pick up takes place on floor two. Guests in wheelchairs are also welcome to use the elevator to the mezzanine.

    Bathrooms

    We have one men’s and one women’s bathroom located on Floor 1. They each have one ADA stall.

    Please be aware that elevator wait times between floors may vary and we advise on planning ahead.

    Parking

    There are two ADA stalls within 25′ of the rear door at the back of the building available on a first-come first serve basis. Accessible vehicles can also do a drop-off here.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Immersive Monet contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. We have four first-come, first-serve wheelchairs on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

    Support Persons

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location & Parking

    The entrance to the official Lighthouse Dallas parking lot is located at 1910 Young Street, Dallas, TX 75201.

    Cost: $13

    Vehicles are required to exit the parking lot 30 minutes after the last exhibit showing.

    There are two ADA stalls at the back of the building available on a first-come-first-serve basis.

    Accessibility options include a wheelchair ramp through the parking lot entrance and elevator access throughout the building.

     

    Additional paid parking is available at:

    First Presbyterian Church
    1835 Young St.
    Dallas, TX 75201

    Hours of Operation:
    Monday - Friday: 6am-9pm
    Saturday: 8am -11pm

    Details:
    Garage entrance directly across Young Street from the Lighthouse.
    Security on-site during business hours.

    To pay text LOT72 to 25023