CHICAGO

FREQUENTLY ASKED QUESTIONS

I BOUGHT MY TICKETS BUT…  

I need to reschedule

To reschedule your tickets, please visit our Change of Date Request page.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

 

Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

 

Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

I want to upgrade or downgrade!

Please contact our box office to upgrade your tickets prior to arrival.

 

Unfortunately, we cannot downgrade tickets, and we don’t know why you would want to!

I never received them

If you have purchased tickets to Immersive Disney Animation directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

 

If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

 

Please check your spam/junk folder before contacting the box office.

TICKET INFO

Authorized Ticket Sellers

Warning! Check before you go. If you want to experience the Immersive Monet Exhibit that is taking Chicago by storm, ensure you are buying your tickets from Immersivemonet.com or our verified partners.

 

Should you have purchased tickets for our exhibit from any other site other than listed below, please contact us for verification.

 
Authorized Ticket Partners To Immersive Monet
  • Immersivemonet.com
  • Ticketmaster.com
  • Universe.com
  • Goldstar
  • Playstudios

 

Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

Ticket prices & Ticket types

VIP TICKETS INCLUDE:

  • Exhibit admission
  • Monet Inspired Ceramic Candle
  • Monet Sketchbook
  • Monet Inspired Enamel Pin
  • FLEX (reschedule your visit free of charge*)
  • Priority Access
  • VIP Souvenir Laminate
  • Cushion Rental

* Flexibility to change the date and time of your event up to 48 hours in advance of your scheduled attendance free of charge (subject to availability and ticket price differences).

PREMIUM TICKETS INCLUDE:

  • Exhibit admission
  • Monet Inspired Round Magnet
  • Monet Inspired Enamel Pin
  • Cushion Rental

BASIC TICKETS INCLUDE:

  • Exhibit admission only

CHILD TICKETS INCLUDE:

  • Exhibit admission only for ages 6-16 (children 5 and under do not require a ticket)
  • Must be accompanied by an adult ticket
  • Child tickets are not subject to change of date fees

Ticket prices:

Prices start at $27.99.

Please click here to visit our event calendar and view the various prices available on the day you’re interested in attending. 

All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

Discounts

We offer a 15% discount for students, seniors, and military. A valid ID is required. This offer can only be redeemed when purchasing tickets in-person at the box office.

 

This offer is only valid for Monday to Friday (not including public holidays) and is subject to availability. 1 ticket per valid ID, not valid with any other offer.

Discount is subject to change and we reserve the right to remove the offer without notice.

Group Tickets

A group discount of 20% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

 

For groups larger than 50 people please contact us.

EXHIBIT INFO

Prohibited & Permissible Personal Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

 

Backpacks and duffle bags are not permitted in the exhibit.

 

Prohibited

  • Backpacks, luggage, and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by exhibit security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Tripods

 

Permissible

  • Walkers, mobility scooters, and other mobility aids
  • Strollers
  • Cameras (still/video)
  • Service animals – for non-traditional service animals please contact the exhibit before your visit

 

Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional-grade equipment and tripods are not permissible unless previously approved by management.

 

Prohibited items will not be stored by venue management or on-site.

 

Immersive Monet reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Accessibility

Exhibit

Our main entrance is reached by a few stairs or via a ramp on the left side of the main doors. From there, a manual elevator will take you to the lobby for check-in. An elevator attendant will be assigned to you to help you navigate the space.

 

The only space that is not accessible is our Juliet Balcony which is reserved for Date Night Packages only and requires two flights of stairs. If Juliet Balcony is inaccessible to you and you have purchased a Date Package, please Contact Us to arrange accommodations.

 

 

Bathrooms 

There are bathrooms on all three floors of our exhibit. There are accessible stalls in both men’s and women’s bathrooms and a family restroom on the Balcony level.

 

 

Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

 

Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

 

Immersive Monet contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

 

 

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

 

 

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

Exhibit Hours

Exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS.

Location & Transit

Location

Lighthouse ArtSpace Chicago is located at 108 W Germania Place, Chicago, IL, 60610 USA.

 

Transit

The closest metro stations are:

  • Sedgwick (brown line)
  • Clark / Division (red line
Parking

The exhibit does not have dedicated on-site parking, but there are a number of public parking lots nearby.

 

We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.

 

To reserve your parking spot, visit the
Lighthouse Immersive SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

 

 

The closest is our partnered parking garage, the James Kilmer Garage, which is located across the street (150 feet away) and provides valet service. You can pre-book parking here.

To pay for your parking digitally, you will need to provide your license plate number. You can do this through the link, or via QR code at the venue.

 

We suggest that anyone in your party with mobility issues is dropped off on our side of the street before pulling into the garage.