PHOENIX

Frequently Asked Questions​

Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses and diaper bags, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible

    • Strollers
    • Diaper bags
    • Walkers, mobility scooters, and other mobility aids
    • Service animals - for non-traditional service animals please contact the exhibition before your visit

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional-grade equipment and tripods are not permissible unless previously approved by management.

    Immersive Monet reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility

    Bathrooms

    There are a men's and women's bathroom with accessible stalls on the first floor before the main entry to the exhibit. There are two accessible, gender neutral restrooms on the mezzanine level.

    Sensory

    Part of the experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    There are some flashing lights, which may be difficult to tolerate for people with photosensitivity.

    There is a low input Sensory Relief area located downstairs with tables, chairs, and cold water available. Please see a gallery attendant for help accessing the space. The Sensory Relief area is wheelchair accessible.

     

    Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

    Seating, Mobility Devices & Service Animals

    Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location, Parking & Transit

    Location

    The Immersive Monet exhibit will be coming to Lighthouse Artspace, located at 4301 N Scottsdale Road, Scottsdale, AZ 85251 (Corner of N Scottsdale Road and E 5th Avenue), Lighthouse Artspace will be transformed into an unforgettable art experience where the art of Monet will come to life around you.

    Parking

    The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue, as well as a limited amount of street parking with two to three hour limits. We are located within steps of the 5th Avenue Shopping District, giving patrons access to even more parking lots.

    If you have concerns about driving or parking, there is a conveniently-located Uber/Lyft drop-off at the venue.

    Transit

    There is a bus stop for #72 directly in front of the entrance. More information on transit in Old Town Scottsdale can be found here

  • I bought my tickets but...

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact us to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Ticket types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority Access
    • Flexibility to arrive +/- 1hr of your time
    • VIP Souvenir Laminate
    • Limited edition Poster
    • Cushion Rental
    Premium - FLEX Tickets Include
    • Cushion Rental
    • Limited edition poster
    • All FLEX perks
    Basic - Timed Tickets Include
    • Standard admission
    Child Tickets Include
    • Admission ages 6 - 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    ††Please see the section FLEX vs. Timed below for further details.

  • Ticket Prices

    Prime

    VIP - $79.99

    Premium - FLEX - $59.99

    Basic - Timed - $39.99

    Child - $24.99

    Peak

    VIP - $69.99

    Premium - FLEX - $49.99

    Basic - Timed - $34.99

    Child - $19.99

    Off-Peak

    VIP - $59.99

    Premium - FLEX - $39.99

    Basic - Timed - $29.99

    Child - $19.99

    All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions.

    Ticket prices are subject to change. Ticket prices are subject to change.

     

    VIP tickets

    Priority Access

    $10 voucher to use at the venue gift store on day of attendance*

    Flexibility to arrive +/- 1hr of your time

    VIP Souvenir Laminate

    Limited edition Poster

    Cushion Rental

    Terms for the $10 voucher:

    Redeemable at venue store only on day of attendance

    Maximum 1 voucher per transaction

    Valid for 1 time use only – no change given

    Can be used as full or part payment for items

    Not available with any other offer

    Gift card has no monetary value

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Monet Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from Immersivemonet.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out for verification.

    Authorized Ticket Partners To Immersive Monet Phoenix
    • ImmersiveMonet.com
    • Ticketmaster.com
    • Universe.com
    • Restaurant.com
    • Playstudios

     

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website Immersivemonet.com for purchase.

  • Group tickets

    A group discount of 20% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please contact us.