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Frequently Asked Questions​

I bought my tickets but...

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID-19 tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Monet directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

    • Tickets Info

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Monet Exhibit that is taking Houston by storm, ensure you are buying your tickets from Immersivemonet.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out for verification.

    Authorized Ticket Partners To Immersive Monet
    • Immersivemonet.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Ticket prices & Ticket types

    Prime

    VIP - $79.99

    Premium - $59.99

    Basic  - $39.99

    Child - $24.99

    Peak

    VIP - $69.99

    Premium  - $49.99

    Basic - $34.99

    Child - $19.99

    Off-Peak

    VIP - $59.99

    Premium - $39.99

    Basic  - $29.99

    Child - $19.99

    All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions.

    Ticket prices are subject to change. 

    VIP tickets

    1. Priority Access
    2. Flexibility to arrive +/- 1hr of your time
    3. VIP Souvenir Laminate
    4. Limited edition Poster
    5. Cushion Rental

    PREMIUM TICKETS

    1. Standard admission
    2. Flexibility to arrive +/- one hour of your time - subject to public opening hours
    3. Limited edition poster
    4. Cushion rental

    BASIC TICKETS

    1. Standard admission
    2. Strict arrival window of 20 minutes within your scheduled attendance start time

    CHILD TICKETS

    1. Ages 6-16 (children 5 and under do not require a ticket).
    2. Must be accompanied by an adult ticket.
    3. Child tickets are not subject to change of date fees.

    PEAK / OFF-PEAK / PRIME

    1. Off-Peak is generally all day Mondays and weekday afternoons
    2. Peak is generally Friday afternoons and weekday evenings
    3. Prime is generally Friday evenings and all day Saturdays & Sundays
    4. There are no refunds of tickets for this exhibit
  • Group tickets

    A group discount of 20% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please contact us.

    • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit at ticketing.houston@immersivemonet.com before your visit

      Prohibited items will not be stored by venue management or on-site.

      Immersive monet reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

  • Accessibility
    Bathrooms

    There are two accessible bathrooms located by the gift shop. The men’s bathroom is under the stairs and the women’s is around the corner near the lobby. The women’s bathroom is a single stall.

    There are additional bathrooms in a trailer located outdoors that can be accessed by a small set of stairs.

    Parking

    There are two ADA parking spaces on the north side of the building, directly in front of the box office. There are no ramps as the entry is ground level.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    Immersive Monet contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location, Parking & Transit
    Location

    The location Immersive Monet is taking over 1314 Brittmoore Road, a historic venue in the heart of Houston located at 1314 Brittmoore Road, Houston TX, 77043, United States.

    Parking

    Free, on-site parking is available on a first-come, first-serve basis.

    There are two ADA parking spaces on the north side of the building, directly in front of the box office. There are no ramps as the entry is ground level.