DENVER

Frequently Asked Questions

I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive King Tut directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Monet Exhibit that is taking Denver by storm, ensure you are buying your tickets from ImmersiveMonet.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than those listed below, please contact our box office for verification. 

    Authorized Ticket Partners To Immersive Monet

    • ImmersiveMonet.com
    • Ticketmaster.com
    • Universe.com
    • Viator
    • Trip Advisor
    • Get Your Guide
    • Headout
    • Expedia
    • Travelocity
    • Tripster
    • BackPacker dealers
    • Trevello
    • Musement
    • TUI
    • Booking.com
    • Orbitz
    • Travelocity
    • Tiquet

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Tickets Prices & Types

    FAMILY PACK: The perfect way to bring your friends or family and save money! Maximum 2 Adults per Family Pack – Admission Only (must arrive +/- 20 minutes of your chosen timeslot).

    CHILD: For children ages 6 to16 (children 5 and under are free). Admission only, not subject to change of date fees.

    BASIC: Admission only (must arrive +/- 20 minutes of your chosen timeslot). 

    PREMIUM: limited-edition poster, cushion rental and flexibility to arrive +/- 1 hour of your time, subject to public opening times. 

    VIP: Skip the line privileges, VIP souvenir laminate, limited edition poster, cushion rental and flexibility to arrive +/- 1 hour of your time, subject to public opening times.

    DATE PACKAGE: Viewing from a private area, a box of chocolates, an exclusive gift set, cushion (rental), limited edition poster and  VIP souvenir laminate

    Ticket prices are as follows:

    OFF PEAK TICKETS

    Tickets offered at a reduced price during quieter hours of operation.

    Date Package- $249.99 

    Family Pack - $21.99/ticket for 4 tickets

    VIP – $59.99

    Premium – $39.99

    Basic – $29.99

    Child – $19.99

    PEAK TICKETS

    Most popular time slots (generally weekday evenings, weekends and holidays).

    Date Package- $279.99 

    Family Pack - $26.99/ticket for 4 tickets

    VIP – $69.99

    Premium – $49.99

    Basic – $34.99

    Child – $24.99

    PRIME TICKETS

    Highly coveted time slots 

    Family Pack - $32.99/ticket for 4 tickets

    VIP – $79.99

    Premium – $49.99

    Basic – $39.99

    Child – $29.99

    Ticket prices listed above are inclusive of taxes. All tickets are subject to a $6.99 service fee on top of the above prices. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office. 

  • Group Tickets

    A group discount is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please contact our box office for assistance.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited

    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible

    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit before your visit

    Photos and video recording are allowed, but we ask that you limit the length of the recording to less than 2-minute clips and refrain from using flash. Professional-grade equipment and tripods are not permissible unless previously approved by management.

    Prohibited items will not be stored by venue management or on-site.

    Immersive Monet reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility
    Exhibit & Venue

    The venue’s accessible entrance is located at the front entrance to the Venue on Young Street. The parking lot has limited Accessible Parking spaces which will be used on a first come first served basis. If for some reason there aren’t any parking spaces available, we are allowing drop offs for guests. You can drop a person off and then find parking nearby. There is also a pedestrian gate to our accessible entrance located on the Canton St. side of our building, next to the gated parking lot.

    Parking

    ADA parking is located at the venue’s front entrance. Drop-offs can be made at the main entrance on the east side.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    Immersive King Tut contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. 

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

    Masks

    Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

    We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

    Bathrooms

    There is an ADA compliant stall in each of the men’s and women’s bathrooms located on the first floor near the gift shop.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS.

  • Location & Parking
    Location

    The Immersive Monet Denver will take place at Lighthouse Immersive Denver located at 3900 Elati Street (formerly the Regency Hotel).

    The venue can be found on the northwest corner of 39th Street and east of Fox Street. It is west of Interstate 25 (I-25), and offers easy access to and from I-25.

    Parking

    Free on-site parking is located at the rear of the building entrance on 39th Street.

    ADA parking is located at the venue’s front entrance. Drop-offs can be made at the main entrance on the east side.

    Transit

    The closest RTD station is Union Station, located two miles from the venue. There are numerous bus stations located within a one-mile radius of the venue.