Frequently Asked Questions

I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Monet & The Impressionists directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Ticket Info

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Monet Exhibit that is taking Denver by storm, ensure you are buying your tickets from or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than those listed below, please contact our box office for verification. 

    Authorized Ticket Partners To Immersive Monet

    • Viator
    • Trip Advisor
    • Get Your Guide
    • Headout
    • Expedia
    • Travelocity
    • Tripster
    • BackPacker dealers
    • Trevello
    • Musement
    • TUI
    • Orbitz
    • Travelocity
    • Tiquet

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Tickets Prices & Types



    VIP – $79.99
    Premium – $59.99
    Basic – $39.99
    Child – $24.99
    Date Package – $219.99


    VIP – $69.99
    Premium – $49.99
    Basic – $34.99
    Child – $19.99
    Date Package – $219.99


    VIP – $59.99
    Premium – $39.99
    Basic – $29.99
    Child – $19.99
    Date Package – $179.99

    All tickets are subject to applicable taxes and fees, as per our terms and conditions.


    VIP Ticket perks

    Priority access
    Flexibility to arrive +/- one hour of your time - subject to public opening hours
    VIP souvenir laminate
    Limited edition poster
    Cushion rental

    Premium Ticket Perks

    Standard admission
    Flexibility to arrive +/- one hour of your time - subject to public opening hours
    Limited edition poster
    Cushion rental

    BASIC Ticket perks

    Standard admission
    Strict arrival window of 20 minutes within your scheduled attendance start time

    Child Tickets

    Ages 6-16 (children 5 and under do not require a ticket)
    Must be accompanied by an adult ticket
    Child tickets are not subject to change of date fees

    Date Package

    Viewing from a private area, a box of chocolates, an exclusive gift set, cushion (rental), limited edition poster and VIP souvenir laminate


    This relates to pricing differences depending on the date and time selected.

    Off-Peak is generally all day Mondays and weekday afternoons
    Peak is generally Friday afternoons and weekday evenings
    Prime is generally evenings, all-day Saturdays & Sundays and holidays

    There are no refunds of tickets for this exhibit. Tickets are available for purchase online using the GET TICKETS button and at our onsite box office. For more details please read our terms and conditions.

  • Group Tickets

    A group discount is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please contact our box office for assistance.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.


    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods


    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit before your visit

    Photos and video recording are allowed, but we ask that you limit the length of the recording to less than 2-minute clips and refrain from using flash. Professional-grade equipment and tripods are not permissible unless previously approved by management.

    Prohibited items will not be stored by venue management or on-site.

    Immersive Monet reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility

    ADA parking is located at the venue’s front entrance. Drop-offs can be made at the main entrance on the east side.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    Immersive Monet contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. 

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.


    Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

    We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.


    There is an ADA compliant stall in each of the men’s and women’s bathrooms located on the first floor near the gift shop.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS.

  • Location & Parking

    The Immersive Monet Denver will take place at Lighthouse Immersive Denver located at 3900 Elati Street (formerly the Regency Hotel).

    The venue can be found on the northwest corner of 39th Street and east of Fox Street. It is west of Interstate 25 (I-25), and offers easy access to and from I-25.


    Free on-site parking is located at the rear of the building entrance on 39th Street.

    ADA parking is located at the venue’s front entrance. Drop-offs can be made at the main entrance on the east side.


    The closest RTD station is Union Station, located two miles from the venue. There are numerous bus stations located within a one-mile radius of the venue.